Our office was helping host a Tech Expo in our county and a few weeks before I filled out a generic form asking for brochures about on-line program opportunities. I completely forgot to follow up until a few days before the expo- Vicki immediately came to my rescue and expedited flyers to us for our booth. She followed up with me after mailing them and we got them in plenty of time for our event! Through the whole process she was friendly and happy to help- I was so frazzled that week, her cheery attitude was greatly appreciated.